Android Screenshots

Android 9: Opening SMS OTP Link in Mobile ID App

If you have an Android device and get the message “This site can’t be reached” when you tap on the link that is texted to you during enrollment, please follow the steps below!

Note: These instructions are for Android 9. Other versions of Android may have settings in a slightly different location.

Step 1: Open Android Settings

• Select Apps & Notifications.

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• Scroll down and tap Advanced to expand it.

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• Scroll down and select Default apps.

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• Open the section called Opening links.

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• Look for your default browser. This is most likely Chrome.

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Step 2: Change Chrome Settings

• Tap on Chrome and then tap Clear defaults.

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• Go back to Opening links.

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Step 3: Set Mobile ID as Your Default App for Mobile ID Links

In the Opening links screen, select your Mobile ID app.

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